The Generations Network ("TGN") is committed to providing you, our
customer, with the best possible service. In order to provide this
service, there may be times when a TGN representative will
contact you, either by telephone or email. These representatives will
always identify themselves as TGN employees and have specific
and unique account information that they will verify with you. These
agents may contact you for the following reasons:
- Notifying you of a pending renewal
- Checking to see if you are having success with your family
history research
- Alerting you to new subscriptions, books and services that may
facilitate your family history research
- Authenticating recent transactions
TGN representatives will not ask you for the following
information:
- Your Social Security Number
- Confidential billing information without identifying unique
account information concerning a specific transaction
Protect yourself from fraudulent Internet attempts by individuals
claiming to be someone they're not by deleting unsolicited e-mails
that ask for this type of personal information.
Protect yourself from fraudulent calls by individuals claiming to be
someone they're not by following the guidelines stated above.
If you have doubts as to whether or not the individual is a TGN
representative, do NOT give out any personal information and call us
directly at 1-800-262-3787. We'll be happy to resolve any concerns or
questions that you may have regarding your account with us.
Report an Incident
If you suspect you've provided confidential information to a fraudulent
site purporting to represent TGN, or your credit card has been
abused in connection with a transaction with us, attach the suspicious
message or transaction notice, with a detailed description of the
incident, and send it to:
fraud@myfamilyinc.com
Messages sent by email and instant messenger are not considered secure.
They can be intercepted and read by unauthorized parties. Do not use email
or instant messenger to send communications that contain confidential
information such as your credit card number.
